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FAQs

Here are some frequently asked questions about EENOUR products.

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EXTEND YOUR WARRANTY

Only orders from EENOUR authorized retailers (official authorized online stores only) are eligible for the 12-month warranty, and EENOUR members can enjoy an additional 12-month extended warranty after product registration.

Click to finish the product registration.

User Manuals

Browse the electronic version of the manual of EENOUR products for a better product experience.

Send us a Message

We’ll get back to you within 3 business day.

Contact Us

For all your product, warranty, support, and company inquiries，please send us a message or email us.

Send Message

Customer Support：support@eenour.net

We’ll get back to you within 3 business day.

PR & Influencer Cooperation

We look forward to being contacted by media and influencers who are willing to cooperate with us.

PR & Influencer：marketing@eenour.com

Distributors

We offer wholesale prices for customers who wish to purchase products handled by EENOUR.

For agents who have contracted as a special agent, we are doing our best to respond to consultations on projects such as “mass purchases” and “bidding projects”. We also carry out business accompaniment.

We are looking for retailers and distributors who can sell EENOUR.

Or if you are a buyer of a large supermarket (GMS) or a department store (department store), please contact us.

Distributors：business@eenour.com

Please check the warranty card for the scope of warranty during the warranty period.
If you are using the “extended warranty service” specified by an online store, please contact the store where you purchased the product.
Even if you request repair directly from EENOUR, it will be a paid repair and the extended warranty cannot be applied.
If, as a result of the inspection work, it is determined that it is not a malfunction of the product but an instruction manual or an external influence, a fee will be charged even during the warranty period.